FAQs
Here are answers to some of the questions we get asked the most.
Shipping
While we prepare, inspect and process your order, it can sometimes take 7 to 14 days on average to receive your orders. I'm just a kid working hard to bring you great product! Thank you for your patience in advance. :-)
Returns & Exchanges
Returns | We have a 14-day return policy, which means you have 14 days after receiving your item to request a return for new and unworn items. But, do you really want to do that??? If so, you can initiate a self-serve return here.
Exchanges | The fastest way to make sure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Who's the 'Z' behind HP by Z?
A spirited young girl trying to create who she is in this world. And if you're a bundle of positive energy, she wants to take you along for the ride too!